At ElleMade, each item is individually handmade. We want you to be happy with your purchase, so if something isn’t quite right, we encourage you to get in touch.
Returns & Refunds
Change of Mind
As many of our products are personalised to order, we do not offer refunds or exchanges for change of mind, incorrect personalisation details supplied by the customer, or simply deciding the item is no longer wanted.
Please take care when entering personalised information, as items are made using the details provided.
Personalisation
Please take care when entering personalisation details, including names and designations, as items are made using the details supplied. ElleMade cannot be responsible for spelling errors or incorrect details entered by the customer.
If you notice an error after placing your order, please contact us as soon as possible. If production has not yet begun, we’ll do our best to accommodate any changes required.
Faulty or Damaged
If your order arrives damaged, faulty, or significantly different from what was described, please contact us.
Email admin@ellemade.com.au with:
Your order number.
A description of the issue.
Photographs where relevant.
We will assess the issue and work with you to resolve the problem in accordance with your rights under Australian Consumer Law. Depending on the circumstances, this may include a replacement or refund.
Variations
Each ElleMade item is individually made, so variations in colour, glitter placement and finish may occur.
Glitter and colour can appear differently depending on lighting, viewing angles, and screen settings. Product photos are intended to provide a representation of the item, but the finished look may appear slightly different in person.
These variations are part of the handmade process. However, this does not exclude your rights if an item has a genuine fault or does not meet its description.
Australian Consumer Law
Nothing in this policy is intended to exclude or restrict any rights available to customers under the Australian Consumer Law.